When you use the website, you may provide us with personal information regarding you. We use such information to confirm any order details, fulfil your orders, deal with your queries, send you information about our products and services and for the purposes of record-keeping. We will not release, offer or sell any personal information you provide to other third parties without first seeking your permission. Your details may sometimes be shared with our contractors or agents in order to provide you with the products and services you have requested.
You can return complete boxes of tiles to us within 1 month of purchase, providing we receive them in good condition. This applies to stock items only. The charge for this is 25% of the net value of the goods returned, whichever is greater (subject to vat). No returns can be accepted without an invoice under any circumstances. Please check tiles immediately as claims cannot be dealt with after installation.